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Whether you are a small home-based business person or a big player, you must make sure that you make the right decision as far as the internet service provider you choose. Making a wrong decision could prove costly and could lead to loss of revenue, goodwill and the most important loss of customers. If you are from New Mexico and surrounding areas, you may come across dozens of internet service providers. Each one of them makes tall promises and therefore choosing one over the other could often become a challenging and tough task. Unless you have the basic information in place, you may end up making the wrong choice. We are happy to share some useful points that could act as tips when you are planning to change from one ISP to another or if you are planning to go in for a new one. It will be useful in making decisions based on facts and figures rather than being driven by hearsays and opinions
While all ISPs may make tall promises, the proof at the end of the day lies in the eating. Good ISPs are those who can stand by their promises and can walk the talk. Some simple things must be in place at all points in time. The circuits that make up the entire ISP network should be robust, reliable and must work with very little or zero downtime. It would be better to go in for a service agreement that promises at least 99.9% uptime and operational guarantees. The agreement should have specific clauses as to what happens when the ISP fails to meet the uptime targets that they have promised. A good ISP should be ready to waive-off the charges for the downtime period. Further, they also should be able to offer the best possible support and services once a complaint has been launched.
While many customers give a lot of importance to uptime speed, they also should have a close look at the downstream speed. Many service providers promise downstream speeds of around 20 Mbps and more but that has to work on the ground and should not just remain on paper. It would be a good idea to test the downstream speeds of all new circuits and connections now and then.
It would be wrong to assume that once the telecommunications circuits are in place, the New Mexico telecommunications service providers are ready to get to work. Many ISPs have the habit of selectively blocking ports. They do this to optimize network performance and make money out of it. The ISP policies are often quite vague and are also discriminatory. You must ensure that all these problems are addressed before you choose them.
Field Service & Technical Support
Things will go wrong as far as ISP services are concerned. This is normal but what makes things abnormal is the delay of the technical team to respond to such situations. They should be proactive and should be ready to solve the problem whether it is rain, sun, snow or even floods and other calamities. The field service staff should also be responsive and proactive.